Our Owner Services team is streamlined to provide you with strategic, personal attention. Many of our team members are life-long residents of this area, and know what effectively markets in this community.
You will be matched with an individual representative who will be your partner as you work and communicate with Thomas Beach Vacations. Together, you will define your personal rental plan, post your rental online, and get the bookings rolling in—RESULTS!
Values with Value
If you’re ready to get down to the core values of rental property management, contact our Owner Services Department today and talk with one of our specialists. You’ll immediately know you’re home.
We Drive More Revenue.
TBV leverages the best-in-class vacation rental technology (backed by research and data) when it comes to generating targeted exposure for your property. From distribution channel management to price yield tools, Thomas has the proven expertise to provide the results you want.
There is no magic answer to successfully managing your rental. Instead, it comes from decades of experience and proven expertise in key areas that impact your bottom line.
Personalized Owner Services
Professional Guest Services
Marketing with Results
OWNER SERVICES DIRECTOR
I am Andy Thomas, a homegrown resident born and raised in North Myrtle Beach. My grandmother, Mildred Thomas, founded Thomas Real Estate. I’m proud to carry on the legacy of outstanding service she and my father, Hank, have built and supported over the decades. As the third generation of the Thomas family to have the privilege of providing life-long memories for guests and owners, I joined the company in 2004.
I attended North Myrtle Beach High School and graduated from The Citadel with a bachelor's degree in business administration. I’m honored to give back to this community through participation on boards such as the Horry County Accommodations Tax Committee and Destination North Myrtle Beach. Economic development, as well as the preservation of our natural resources, are vital to the continued success of our area.
As the Director of Homeowner Services, I know that understanding the goals of our vacation rental property owners is key. Personalized service and communication are the backbones of our program.
Owner Services | Business Development
Hi, I’m Debbie Hardee, and I’ve been with Thomas Beach Vacations for over 25 years. Twenty-one years have been in the Owner Services area, so I must love what I do! I really do enjoy assisting potential homeowners in getting all the facts concerning the vacation rental industry and deciding if it’s the right choice for them. It is most rewarding when our services can help offset some expenses and enable folks to purchase their dream beach property, and I love the idea that they can rest well at night knowing their assets are in good hands.
I grew up in the small town of Landis, N.C., and after college, I flocked to the coast as soon as I could. That sand stayed in my shoes, and I lived in the Ocean Drive section of North Myrtle beach for over 28 years.
I don’t know about you, but I like to laugh—a lot (and loud). Well, as fate would have it, I met someone who makes me do just that every day. I married a lifelong Horry County gentleman, and over eight years ago, he moved me to the country little town of Loris, where he grew up. We now have our first grandchild; and are already spoiling Gentry Lynn every chance we get.
When I am “off duty” and not spoiling Gentry, I enjoy my girlfriend time as I have been blessed with many wonderful friends. I love a fun 5K. My husband and I enjoy bass fishing and yes, we are HUGE college football fans! (Go, Tigers).
If I can ever be of assistance to you, please don’t hesitate to contact me. I’m familiar with the area and current on the ins and outs of renting your property on a vacation rental program. Referrals also are the best compliment I could ever receive.
Owner Services Representative
My name is Jacqueline Ramsey, but you are welcome to call me Jackie. I was born in New York, moved to our area when I was seven years old, and I’ve lived here ever since! My husband and I got married the year I started at Thomas—in 2004. We are the very proud parents of three teenage girls—and that’s not half as scary as all the sitcoms make it sound.
I started out at Thomas from a temp agency. I came to truly enjoy the work, so I was pleased to be hired full-time. I’ve had the opportunity to be a department assistant, worked in Owner Services and in Annual Rentals, and eventually became an Owner Representative. I am blessed with a bevy of wonderful coworkers and a lot of learning opportunities. I hope to share all I’ve learned over the years with our owners, so we are all successful.
I love working in Owner Services. The team is a fantastic group of people, and we all work very well together. We are a supportive bunch and work together to support our owners’ goals.
Owner Services Representative
Hello, I am Laura Cartrette. I’ve been with Thomas Beach Vacations since 2008 as a Guest Service Supervisor and joined Owner Services in late 2022.
I’m excited to build ongoing relationships with you--our homeowners--and earn your trust. I moved to this department to learn, broaden my knowledge, and experience new challenges. What is great about this career is continually enhancing my people, communication, and problem-solving skills. There is the added benefit of meeting people from all walks of life.
Others would describe me as trustworthy, caring, a good friend, ambitious, reliable, understanding, and warmhearted. My goal is to put these traits to work in providing the best customer service possible while providing peace of mind that your needs are met.
What makes me tick is being a mother to my son, Brayden, 18, and watching him grow as an individual. I’m guided by my father, my role model. He was the bravest, strongest, and most selfless person I’ve ever known.
I’m a beach native—from Little River. My heart remains here as I love boating, going to the beach, watching Gamecock football, and enjoying time with family and friends. Oh, and spending time with my sweet rescue dog, Annie Mae!
Owner Services Representative
Hello, my name is Kelsey Claiborne. I was born and raised in Oxford, N.C., where I grew up playing volleyball, riding horses, taking ATVs around the farm, and enjoying as much outside time as possible. I moved to Wilmington at the age of 18 to pursue my education at UNC-Wilmington, where I eventually graduated with my undergraduate in hospitality and tourism management and my master’s in business management.
I moved to South Carolina in 2015 to work with Wyndham Vacation Ownership, working in multiple departments to advance my early career. Five fast years passed, and I was then recruited by Yellowstone National Park. There, I managed two of their hotels within the park and worked with the National Park Service Concessioner’s Department, ensuring quality assurance of the company’s entities.
Three years later, I am back in South Carolina and excited to be working with Thomas Beach Vacations. My vast hospitality and customer service-based career has prepared me for this role, and I have much more that I want to continue learning. I look forward to working with our homeowners and being involved in the vacation rental industry.
Owner Services Representative
I’m Wade Andrews--I’ve been with Thomas Beach Vacations for six years and have spent three years in the Owner Services Department. I moved to this department to be challenged by additional responsibility, as well as the chance to interact and work with our owners.
I absolutely love the numbers side of the business—analyzing data and looking at competitors and the market to create viable opportunities for property owners to be profitable. My goal is to help owners reach their goals.
Besides being analytically minded, people would describe me as easy going. I’m a good communicator, which helps in my job as an Owner Service Representative. The partnership we have with owners is very important to me and communication is key in that process.
My teammates would most likely say, I’m positive. I strive to make our work environment stress free and easy for co-workers and our customers.
I’m motivated by my family and my son, Ollie, being the provider and wanting to learn and strive to be a positive contributor. The legacy I can leave with my son is to do well in all aspects of life and to make a difference each day—personally and professionally. I want to be the person you can count on.
Thomas Beach Vacations has provided more than 34 years of dependable, quality service for our rental property. The staff has always been attentive to our requests and responded in a timely and effective manner. They have earned and deserve their reputation in the Cherry Grove community.
I appreciate that TBV takes care of minor maintenance problems at no cost to me; not true of other companies.
TBV provides professional rental services for my vacation home by keeping it rented for most of the rental season, working with my renters, and ensuring that my property is left in good order.
I get a lot of offers to switch services, but never consider them. I’m totally satisfied with the services of Thomas Beach Vacation.
PROVIDING THE BEST service possible is the goal of our maintenance and housekeeping departments to both our homeowners and guests. Departure cleaning and a thorough inspection of the premises are provided after each guest checks out – at no cost to the owner. THOMAS Beach Vacations is a multiple recipient of the Myrtle Beach Hospitality Association’s Gold Star of Excellence.
OUR VACATION EXPERTS work hard to sell your home, villa or condominium as a vacation selection. They handle our reservation hot line, take reservation requests, fulfill guests’ requests for information, and process all online reservations. They cheerfully greet and check-in all guests, making sure the guests feel very welcome and have an outstanding stay in your property with THOMAS Beach Vacations. Our guest services staff also reviews guest surveys and often contributes excellent recommendations for improvement.
SUPPORT & MARKETING SERVICES… TO ENHANCE and ASSIST
WE MAXIMIZE THE POTENTIAL of your property by evaluating guest vacation preferences, market trends, individual property performance, and other factors. Our Support Services Director maintains system data and coordinates with Homeowner Services and Guest Services to establish optimum rental rates and seasons. With our new Internet Marketing Director, we aggressively promote the homes and condominiums on our vacation rental program via various print and internet venues. Ongoing projects include increased e-campaigns, effective use of social media, creating special web pages, maintaining portions of our website, and producing our vacation rental guide.
IT’S ALL IN THE DETAILS and we do it right. As your vacation rental manager, we process all guest revenue and vendor expenses. Our accounting department prepares detailed monthly homeowner statements for distribution on or before the 10th of each month. They also prepare and distribute a tax information packet at year’s end to each homeowner.
OWNERNET IS USER-FRIENDLY, and is password and user ID protected just for you. View your property’s reservation calendar and check for both guest and owner bookings. You can make owner reservations online at your convenience. Monthly statements and work orders are posted online for your review. You can even read and or reprint posted newsletters and other items of interest.